Kamer Bilisim produces solutions for organizations' IT needs with a broad service network, chiefly across Istanbul's Anatolian Side. Our base sits on the Pendik-Tuzla line; from here we provide both on-site and remote support to the surrounding districts. Our aim is to keep your systems standing with regular maintenance rather than waiting for a fault, and to be by your side as quickly as possible when you need us.
We serve the districts below regularly. In every area we offer both on-site intervention and fast support over a remote connection; so small issues are often resolved remotely within minutes, while work requiring hardware and setup is completed on site. Whatever the size of your business, we determine a working model suited to your needs together.
Districts We Serve
On-site and Remote IT Support Across the Anatolian Side
At the heart of our service network are Pendik and Tuzla. To offices and businesses in these two districts we provide priority on-site support for server setup, network infrastructure, firewall and hardware service. Thanks to their proximity to our base, we usually meet requests in these areas the same day. In our immediate neighbors Kurtkoy and Sancaktepe we take on structured cabling, network segmentation and scalable system setups for growing business centers and plazas.
To businesses along the Kartal, Maltepe and Kadikoy line we offer computer repair, data backup, corporate email and periodic maintenance services; in this busy commercial belt along the coast we run remote support together with planned on-site visits. In the corporate office density of Atasehir, virtualization, central backup and cybersecurity consulting come to the fore; uninterrupted operation is our priority for firms in the finance and service sectors.
Along the northern line, in Umraniye, Uskudar and Cekmekoy, we combine server management, network monitoring and cloud services with planned maintenance. In Umraniye, with its dense industry and commerce, hardware and network support is often requested, while in Uskudar and Cekmekoy remote monitoring and preventive maintenance come to the fore. In Sultanbeyli we provide the setup and maintenance of office computers, printer networks and internet infrastructure. Whichever district you are in, we offer instant intervention over a remote connection and, when needed, the option of on-site service together.
How On-site Support Works
When a request comes in, we first examine the situation over a remote connection; if the problem can be solved at this stage, we resolve it with no need for an on-site visit. For work requiring physical intervention, such as hardware replacement, cabling or server setup, we dispatch a team to your district. Before the on-site work we share the operations to be done and the expected time, and after the work we summarize what was done in a short report. So we run a transparent process and prevent recurring problems.
What Do We Solve With Remote Support?
Over a secure remote connection we resolve software installations and updates, email and account settings, printer and network definitions, user permissions, backup checks and many configuration problems with no need for an on-site visit. Remote support saves time especially in emergencies and keeps disruption to your workflow to a minimum. When a physical fault is detected, we move the process smoothly to on-site service.
Who Do We Serve?
Offices, plazas, workshops, industrial businesses and growing small-to-mid-sized firms are our main solution partners. We work at different scales, from a small office with a single server to a multi-user network. According to your needs we choose together one of the models: one-off setup, fault-based intervention or a periodic maintenance agreement.
Periodic Maintenance and a Preventive Approach
Our experience shows that most serious faults begin with small signs. So we recommend serving the businesses in our areas not only when a problem arises but at regular intervals. Periodic maintenance covers checking the state of servers and network devices, whether backups are working, and disk and security updates. This preventive approach reduces unexpected outages and lowers the total cost. Whether a single office or multiple locations, we set the maintenance plan together according to your workload.
The Main Services We Provide in These Areas
Our on-site and remote support covers network and system infrastructure setup, server setup and maintenance, firewall configuration, data backup and disaster recovery, corporate email, computer and laptop repair, and periodic maintenance agreements. With regular maintenance agreements we aim to prevent faults before they occur and to resolve them as quickly as possible when they do. Thanks to our remote support infrastructure many problems are solved over a secure connection with no need for an on-site visit; for the rest we dispatch an on-site team to your district.