Darica Computer Service and Factory IT Support

IT support across the Darica and Gebze line

Our base is in Tuzla, and Darica is immediately across the boundary. That proximity lets us reach businesses here faster than from many districts inside Istanbul itself. The customers we serve in the area are mostly production plants on the Gebze and Darica industrial line, mould and machine workshops, logistics firms and their administrative offices.

A production floor is not an office

Building a network on a factory floor is not the same job as wiring an office. Dust, humidity, temperature swings, vibration and electrical noise all stress both cable and equipment. When a computer or terminal on the line stops, the result is a stopped line.

• Shop-floor cabling: fibre over long runs, shielded cable in field cabinets and equipment rated for the environment.
• Network segmentation: isolating the production line, the office and guest networks from one another.
• Industrial PCs: maintenance, disk renewal and backup of the computers on CNC, measurement and quality-control stations.
• Cameras and access control: monitoring the site camera network and the recorder.

Servers, ERP and data backup

Almost every production company in the area runs an ERP system, usually on a physical server inside the plant. If that server stops, everything from the production plan to dispatch locks up. We work carefully on server setup, virtualisation, disk configuration and the backup policy: a nightly incremental backup, a weekend full backup and a second copy held off site. Taking the backup is not enough, so we run restore tests at regular intervals.

Power continuity

Voltage fluctuation and short outages are common on the industrial line. A sudden cut can corrupt a database on a running server, lose unsaved work on user machines and, over time, damage hardware. For customers in Darica and Gebze we treat an uninterruptible power supply as a requirement rather than an option, and we check battery health during periodic visits.

Remote support and on-site response

We work in two layers in Darica. Everyday user problems, software installations and server maintenance are handled over a remote connection, so most requests close within minutes. For hardware failures, cabling and installation work we dispatch a team from Tuzla. Darica is administratively within Kocaeli, but its proximity to Tuzla keeps it firmly inside our regular service area, and we support Gebze and the surrounding plants the same way.

Dust, heat and hardware life

On a production floor the biggest enemy of a computer is the environment itself. Dust and airborne particles clog cooling, machines overheat and shut down, and power supplies fail over time. For industrial customers in Darica we fit filtered cases, schedule cleaning and place machines where airflow and temperature are reasonable, which prevents a large share of the faults we would otherwise be called out for.

Supporting the office alongside the floor

A factory is not only its production line. The administrative offices run accounting, payroll, e-mail and document work that matter just as much, and they are often neglected because attention goes to the floor. We cover both as a single point of contact, so a user problem in the office and a terminal fault on the line reach the same team and neither waits behind the other.

Remote monitoring of the plant

Much of what keeps a factory running smoothly happens before anyone notices a problem. For our Darica customers we monitor servers, backup jobs, disk health and key network devices remotely, so a failing disk or a backup that stopped two nights ago reaches us as an alert rather than as a crisis on the production floor. This matters more in an industrial setting than an office, because a fault discovered during a shift can halt output for hours. Where a plant has its own maintenance staff we work alongside them, taking the IT load off people whose real job is the machinery, and where it does not we carry the whole responsibility ourselves.

Business continuity

For each production customer we answer one plain question: if the server stops completely, how long until production restarts? Where the answer is unclear we set out the options, from spare hardware to a virtual-machine copy or a cloud standby system, with their costs, so the decision is made before an incident rather than during one.