Atasehir Computer Service and Managed IT Support

Why managed IT support matters in Atasehir

Most of the businesses we look after in Atasehir are teams of ten to a hundred and fifty people occupying a floor or two of a plaza. At that scale a single switch failure, a backup job that quietly stops running, or an expired security certificate turns directly into lost working time. For foreign-partnered companies that report to a head office abroad, an unexplained outage is also a governance problem. This is why the heart of our Atasehir service is not break-fix but a managed IT support agreement that catches faults before they reach the user.

Under that agreement we remotely monitor your servers, backup jobs, disk health, firewall logs and licence renewals. When a disk begins to report errors, or a backup fails two nights in a row, the system alerts us and we close most issues before anyone in the office notices.

Problems specific to plaza offices

The plaza environment has its own challenges. The internet the building management provides usually arrives on a single line with no failover. Floor cabling is often inherited from a previous tenant: unlabelled, undocumented and mostly older cable. On the wireless side, neighbouring floors cause channel congestion.

• Redundant internet: we add a second line from a different carrier and configure automatic failover on the firewall.
• Network setup: we re-cable floors to current standards, label every patch panel and socket, and hand over the diagram.
• Wi-Fi coverage: we survey on site and plan access point count, placement and channels.
• Meeting rooms: we keep screens, cameras, microphones and video-conferencing kit working.

Server maintenance and data

Companies in Atasehir either run a physical server in a small floor cabinet or have moved to a data centre. In both cases setup, virtualisation, Active Directory, file-server permissions and Windows Server licensing fall within our scope. For accounting and ERP servers our standard is a nightly backup, a weekly full backup and a second copy held off site, with periodic restore tests so we know the backup actually works.

Cybersecurity and compliance

Finance and advisory firms carry a heavier duty of confidentiality than most. On the technical side that means concrete controls: firewall configuration, endpoint protection, e-mail security, disk encryption and access logging that stands up to an audit. We review these on site, list the gaps in order of risk and work through them on a schedule rather than all at once.

On-site and remote response

From our base in Tuzla we reach Atasehir in roughly 35 to 50 minutes depending on traffic. For agreement customers we connect remotely first; if the fault is software related it is usually solved before an engineer sets off. For hardware swaps, cabling or new installations we dispatch a team the same day. Businesses without an agreement can still use our on-site computer service, laptop repair, data recovery and setup work across Atasehir and the wider Anatolian side.

Licensing and cost control

Licensing is a recurring source of waste in Atasehir offices. Microsoft 365 subscriptions, server licences and antivirus packages are billed per user, and when a leaver licence is not cancelled the company pays for it every month. During periodic reviews we reconcile licences against active staff and remove what is no longer used, which on its own often covers part of the cost of the agreement.

Reporting your head office can follow

For foreign-partnered companies the value of managed support is partly in the paperwork. We keep a documented record of changes, an up-to-date asset inventory and a periodic report of system health and the work carried out. When a head office abroad asks how the Istanbul office is managed there is a clear answer rather than an improvised one, and an audit finds the controls already in place.

Staff changes and device management

Turnover is high in Atasehir offices, and the technical steps that go with every arrival and departure are often skipped: closing the leaver account, forwarding mail, revoking VPN access, wiping and re-imaging the device for the next user. For agreement customers we keep a device inventory and run joiners and leavers from a checklist, so nothing depends on one person remembering.