Goztepe Computer Service and Office IT Support

A small office with a large duty of care

The typical customer in Goztepe is an office of three to twenty people: law firms, accountancy and tax practices, architecture and engineering studios, advisory companies. At this scale there is rarely a full-time IT person, yet the sensitivity of the data is no lower than in a large institution. The disks of an accountancy office hold the filings of hundreds of companies; a law firm holds client case files.

Backup and data loss

The two situations we meet most often in these offices are no backup at all, or a backup that lives on a single external drive in a desk drawer. The second is only slightly better than the first. In a theft, fire or ransomware event the drive is lost together with the office computers.

• Automatic backup: a routine that runs daily, needs no user action and reports its result.
• Off-site copy: cloud backup so a second copy is physically elsewhere.
• Version history: the ability to return to earlier dates as protection against ransomware.
• Restore tests: periodic checks that the backup actually opens.

Confidentiality and compliance

Law and accountancy offices work under strict confidentiality from both data-protection law and their own professional rules. On the technical side that translates into concrete measures: disk encryption, per-user authorisation, shared folders where not everyone can see everything, revoking access for departing staff and keeping access records. We review these on site, list the gaps and produce a prioritised compliance plan.

Business e-mail and daily support

Working from free e-mail accounts is still common in these offices. A properly configured business e-mail on your own domain, backed up and with working spam filtering, makes a real difference to both trust and security. Business e-mail migration, domain and hosting management, and day-to-day user support are among the jobs we handle regularly. We reach Goztepe in 40 to 55 minutes and close most everyday problems remotely within the hour.

Access control when staff change

The most overlooked risk in a small office is a leaver whose access stays open. We frequently find that a former assistant still has a live mailbox, shared-folder access or a remote-connection right months later. We remove shared accounts, give every person their own login with role-based rights, and make sure a single step closes all access when someone leaves. Mailboxes are handed over rather than deleted, so past correspondence is not lost.

Remote and hybrid working

Lawyers and advisers increasingly work from court, from home or from a client site, and they expect to reach their files securely from anywhere. We set up secure remote access to the office systems, with two-factor authentication and encrypted connections, so a file is reachable without being copied onto an unprotected personal device. The office stays the single, backed-up home of the data wherever people are working.

Simple, predictable support

These offices rarely want a complex arrangement; they want a known number to call and a predictable monthly cost. We scale a support agreement to a handful of computers, covering maintenance, backup checks, security and priority help. For a small practice the point is not the size of the infrastructure but the confidence that someone is watching it.

Scanning, archiving and paperless offices

Law and accountancy offices generate and receive a great deal of paper, and many are moving towards keeping it digitally. We help set up reliable scanning, a sensible folder structure and naming that people will actually follow, and search that makes a document findable years later. The point is not simply to scan everything but to build an archive that is backed up, access-controlled and genuinely usable, so a file from five years ago can be produced in seconds rather than hunted for in a storeroom. Done properly this also reduces the data-protection risk of paper files sitting in unlocked cabinets, and it fits naturally with the backup and access controls we put in place elsewhere.

Document order

We also recommend keeping files in a backed-up shared area rather than on individual desktops. In a law office it should never matter which computer a file is on. Once that structure is in place, backup coverage becomes clear and no knowledge is lost when staff change.